美团深夜回应“退款不到账”问题

Core Insights - The article highlights two main categories of the "user refund not received" issue, indicating a need for improved communication and system functionality [1] Group 1: Refund Process Issues - One category involves delays in updating information related to the refund process on the platform, leading to user misunderstandings [1] - The second category pertains to a limited number of orders where users' payment channels, such as bank cards or third-party payment tools, experience issues, preventing refunds from being processed back to the original payment method [1] Group 2: Alternative Refund Solutions - In cases where refunds cannot be processed to the original payment method, the system will credit the refund amount to the user's Meituan balance [1] - A very small number of orders may show "refund failed" due to issues with the user's payment channels, but the system will still follow the refund process and return the full amount to the user's wallet balance [1]