美团深夜回复“退款没到账”问题

Core Viewpoint - Recent concerns have emerged regarding refund issues on Meituan, with users reporting that refunds for historical orders have not been credited back to their accounts. The company has responded by establishing a dedicated customer service team to address these issues and has made updates to improve the refund process [1][2]. Group 1: Refund Issues - The refund issues reported by users can be categorized into two main types: one involves delays in displaying refund progress information, leading to user misunderstandings, while the other pertains to specific cases where refunds could not be processed back to the original payment method due to issues with the user's bank or payment tool [2][3]. - Meituan has optimized its information display for refunds, allowing users to check the status of refunds for orders placed after 2017 independently. For orders before 2017, users must contact customer service for inquiries [2]. Group 2: User Communication and Resolution - Meituan has addressed common user concerns, clarifying that delays in refund notifications are due to system updates, which have now been resolved. Users are encouraged to refresh their pages to see updated refund statuses [3]. - In cases where refunds are shown as "failed," the company explains that this is often due to issues with the user's payment method. Refunds will be redirected to the user's Meituan balance if the original payment route fails. Users can then request refunds to a new designated bank account or seek assistance from customer service [3].