Core Viewpoint - The statement addresses the "refund not received" issue circulating online, categorizing it into two main types of problems related to refund information updates and payment channel failures [2] Group 1: Refund Information Issues - The first category of issues pertains to incomplete updates of refund information, which leads to user misunderstandings due to delays in displaying the refund process on the platform [2] - The second category involves a small number of orders showing "failed" refund status, primarily due to anomalies in users' bank cards or third-party payment tools, preventing refunds from being processed back to the original payment method [2] Group 2: Refund Process and User Guidance - The company emphasizes that every refund transaction is traceable, and users can check the status of their refunded funds, apologizing for any misunderstandings caused by inadequate or untimely information display [2] - Following the acquisition of Mobike, the company has opened a refund channel for Mobike users to return their deposits, reminding users that some have yet to apply for their deposit refunds through the Meituan app [2]
美团回应“退款未到账”问题