海底捞回应第三方平台店铺账号出现不当内容：启动调查并报警

Core Points - A video posted by a netizen in Hohhot, Inner Mongolia, revealed that a customer received a response containing insulting language from a customer service representative after placing an order through a food delivery platform at a Haidilao restaurant [2][6] - On August 25, a representative from Haidilao stated that a special investigation has been initiated regarding the incident, and any potential issues will be reported to the authorities. The company is committed to thoroughly investigating the matter and holding accountable anyone involved in actions that violate customer rights [2][6] Company Response - The incident involved a customer who requested to substitute beef and crab sticks with vegetables in their order but received a derogatory reply, which sparked significant public attention [6] - The specific location of the incident was identified as the Haidilao Hot Pot Wutasi Primary School store, which has since changed its service status to "closed" after originally being open until 2 AM [6]