海底捞：已报警！

Core Points - A video posted by a netizen in Hohhot, Inner Mongolia, revealed that a customer received a response containing insulting language from a customer service representative after placing an order through a food delivery platform at a Haidilao restaurant [1][4] - The incident has garnered significant attention, prompting Haidilao to initiate a special investigation and report the matter to the authorities [1][4] Company Response - A representative from Haidilao stated that they have launched a special investigation regarding the inappropriate content and account issues related to the restaurant's third-party platform account [4] - The company emphasized that it will thoroughly investigate the situation and hold accountable anyone involved in actions that violate regulations or harm customer rights [4] - Following the incident, the restaurant's service hours were changed to "closed" status, which was previously until 2 AM [4]