外卖客服辱骂顾客，海底捞回应：已启动专项调查并报警

Group 1 - The incident involved a customer who faced verbal abuse from a restaurant after requesting a change in their order on August 23 [1][5] - The restaurant manager apologized on August 25, offering compensation and waiving the order due to the incident being caused by unauthorized access to the restaurant's account [5] - Haidilao has initiated a special investigation into the incident and is taking legal action against any violations that harm customer rights [5] Group 2 - Haidilao was founded in 1994 in Sichuan and operates 1,363 restaurants nationwide as of June 2025 [5] - In the first half of 2025, Haidilao reported a revenue of 20.703 billion yuan and a net profit of 1.755 billion yuan, with takeout revenue reaching 928 million yuan, a year-on-year increase of 59.73% [5]