民航西北地区管理局多措并举推动首乘服务再升级

Core Points - The Civil Aviation Northwest Administration has implemented measures to enhance first-time passenger services, achieving preliminary results [1][2] - The administration emphasizes the integration of first-time passenger services with key operational initiatives, promoting a collaborative approach among airlines and airports [2] - There has been a significant increase in promotional efforts and media coverage regarding first-time passenger services, enhancing its visibility and impact on local economic development [3] Group 1 - The administration has guided local units to develop tailored "scenario-led" service upgrade plans, with inspections conducted on major airlines and 24 airports to establish service reservation channels [1] - All 24 airports in the region have set up reservation channels for first-time passengers, including phone and on-site options, with additional online booking capabilities introduced by select airports [1] - The administration is working to combine first-time passenger service upgrades with the creation of integrated travel products, aiming to enhance service quality and resist excessive competition [2] Group 2 - The administration has initiated an "international first-time passenger" theme activity, successfully facilitating the first outbound journey for 24 Thai passengers from Xi'an, generating positive social feedback [2] - Airports are encouraged to respect the preferences of first-time passengers by providing clear signage and guidance, with new terminal facilities designed to enhance the passenger experience [2] - The administration has coordinated with the China Civil Aviation Science Popularization Foundation to distribute 6,000 copies of a passenger guide, improving awareness of travel procedures among first-time flyers [2][3] Group 3 - The administration has fostered collaboration among the civil aviation sectors of Shaanxi, Gansu, Ningxia, and Qinghai, resulting in over ten articles published in provincial media to promote first-time passenger services [3] - The initiative has been positioned as a key driver for local economic and social development, strengthening the connection between the aviation industry and local communities [3]