
Group 1 - The company issued a statement addressing false information linking normal condensation in summer cabins to forced sales of blankets [1] - The condensation phenomenon is a common physical reaction caused by the interaction of humid air and dry air from the air conditioning, which disappears shortly after takeoff [1] - The company has been actively educating passengers about this phenomenon through various official channels and has taken legal measures against those spreading malicious rumors [1] Group 2 - Passengers have previously complained about the cabin being too cold, likening it to a cold storage, and reported that blankets are not provided for free but can be purchased for 15 yuan each [3] - Some passengers suspect that the cabin temperature is intentionally set low to encourage blanket purchases, while others find the price of the blanket acceptable as it can be taken home [3]