3 6 Ke·2025-08-26 10:41Core Viewpoint - Meituan has addressed user concerns regarding refund issues, stating that it has resolved delays in refund information updates and established a dedicated customer service team to investigate and trace refund orders [1][5]. Group 1: Refund Issues - The main refund issues identified by Meituan include incomplete refund information, leading to uncertainty about whether the money has been refunded and where it has gone [2]. - Users have reported that refunds sometimes show as "failed" without clear reasons, and Meituan clarified that there is no practice of "not refunding without inquiry" or "deleting orders" [3]. Group 2: Reasons for Refund Failures - Meituan outlined three primary reasons for refunds showing as "failed" or not successfully processed: 1. Refunds may have been processed, but the order page does not automatically update to show "refund successful" due to delays in information display [4]. 2. Refunds may have been credited, but the displayed amount is "0" due to system errors, which users can verify through their original payment channels [4]. 3. Refunds may show as successful, but the original payment channel does not reflect this, often due to issues with the user's payment method, leading to funds being returned to the user's Meituan wallet instead [4]. Group 3: User Feedback and Company Response - Meituan acknowledged that a small number of orders may show "refund failed" due to issues with the original payment channels, and it has provided a fallback solution to refund amounts to users' wallet balances [5]. - Users have raised concerns about refunds not being received, particularly for historical orders from 2014 to 2016, despite Meituan's assertion that the issue stems from technical updates rather than actual refund failures [5].