Sou Hu Cai Jing·2025-08-26 13:20Core Viewpoint - A recent incident involving a customer, Ms. Wu, highlights ongoing issues with Meituan's refund process, where a refund request from 2016 was only processed in 2025, raising concerns about the company's customer service and system reliability [1][4]. Group 1: Customer Experience - Ms. Wu discovered that a refund of 88 yuan from a 2016 order was never processed, despite the platform indicating it would be completed by May 30, 2019 [4]. - Many users have reported similar experiences on social media, with some claiming they have up to 80 pending refunds, indicating a widespread issue with Meituan's refund system [5]. Group 2: Company Response - In response to the growing concerns, Meituan issued a statement on August 24, 2023, acknowledging the refund issues and announcing the formation of a special customer service team to address user complaints [7]. - The company explained that the delays were due to system errors and that they have since optimized the information display for refunds, allowing users to track their refund status more effectively [9]. Group 3: Technical Issues - Meituan's statement categorized the refund issues, noting that some refunds were not processed due to outdated information display, while others were affected by problems with users' payment methods [9]. - The company clarified that refunds could be directed to users' Meituan balance if their original payment method was unavailable, and they would reach out to users with issues regarding their accounts [9].