Xin Jing Bao·2025-08-26 13:18Core Points - A Starbucks store in Shanghai experienced a public incident where a customer verbally abused a staff member for approximately 10 minutes due to a mistake in her order [1][3] - The staff member, described as a young girl, became emotional and cried after the incident, despite efforts from the staff to rectify the situation by offering the missing drink and waiving the charge [3] - The incident gained significant attention on social media, trending on August 26, and sparked discussions among netizens regarding customer behavior and staff treatment [3] Company Response - The Starbucks staff attempted to address the situation promptly by delivering the missing drink and offering a complimentary service to the upset customer [3] - A male companion of the customer later apologized on her behalf, indicating that her emotions were difficult to manage [3] Public Reaction - Some netizens expressed the opinion that people should be more forgiving and not hold onto grievances [4] - Others noted that they were not aware of the staff's perspective and chose not to comment on the situation [5]