Core Viewpoint - The article highlights ongoing issues with the after-sales service of XPeng Motors, particularly regarding the steering mechanism of the P7+ model, raising concerns about the company's response to safety issues and recall responsibilities [1][4][8]. Group 1: Customer Complaints and Issues - Customers have reported delays in the replacement of the steering mechanism, with some waiting since June for parts that are still unavailable due to shortages [1][2]. - There are reports of unauthorized repairs being conducted on vehicles, such as applying adhesive to the steering mechanism without informing the owners, which raises concerns about consumer rights and transparency [3][4]. - Several customers have experienced dangerous situations due to steering mechanism failures, with one incident involving a child in the vehicle when the steering became unresponsive [3][4]. Group 2: Industry Response and Recall Procedures - The article discusses the slow response from XPeng Motors regarding the recall of the P7+ model, with no unified communication or recall notice issued despite the reported safety issues [4][5]. - Industry experts emphasize the importance of a robust recall system to enhance product quality and consumer safety, suggesting that companies should view recalls as opportunities for improvement rather than liabilities [7][8]. - The article notes that the current recall process can be lengthy and complex, involving multiple departments, which can delay necessary actions [5][6]. Group 3: Market Trends and Recommendations - The article points out that as the electric vehicle market grows, companies must improve their after-sales services to keep pace with innovation and customer expectations [7][8]. - Experts recommend that companies like XPeng Motors should establish better communication channels with customers and prioritize quality control to avoid potential safety issues [7][8]. - The need for a shift in perspective regarding recalls is highlighted, suggesting that proactive measures can enhance brand reputation and consumer trust [7][8].
小鹏汽车被指“逃避召回”！售后称“缺货”两月的转向机，电商平台就有售