Core Viewpoint - The article highlights the ongoing issues with the steering mechanism of the Xiaopeng P7+, including delays in replacement due to parts shortages and the company's reluctance to issue a recall despite safety concerns [2][6][12]. Group 1: Issues with Steering Mechanism - Xiaopeng Motors has agreed to replace the steering mechanism for the first batch of proactive owners, but the replacement process is slow due to parts shortages, leading to some owners still waiting for replacements [2][5]. - There are reports of online sales of the Xiaopeng P7+ steering mechanism, indicating a demand for replacements due to ongoing issues [3][6]. - Some owners have experienced steering failures without prior notification of the risks, raising concerns about the company's communication and response to safety issues [5][6]. Group 2: Company Response and Recall Process - Xiaopeng has not provided a unified explanation or recall notice regarding the steering mechanism issues, despite numerous complaints from owners [6][8]. - The recall process is complex and involves multiple departments, which can lead to delays in addressing safety concerns, but companies are expected to communicate effectively with consumers during this process [8][10]. - Legal experts have pointed out that the company's failure to inform consumers about repairs made without their consent may constitute a violation of consumer rights [5][12]. Group 3: Industry Implications - The article emphasizes the need for car manufacturers, especially in the new energy vehicle sector, to prioritize after-sales service and recall processes alongside innovation and market expansion [10][12]. - Experts suggest that companies should view recalls as opportunities to enhance product quality rather than as burdens, advocating for a proactive approach to addressing defects [10][12]. - The current situation with Xiaopeng P7+ highlights broader industry challenges regarding the balance between rapid innovation and maintaining product safety and quality [10][12].
小鹏汽车被指“逃避召回”！售后称“缺货”的转向机，电商平台就有售