东莞移动做客阳光热线：郑重承诺“民有所呼，我必有应”

Core Viewpoint - The article discusses how Dongguan Mobile is focusing on enhancing user service experience and addressing public needs in the context of the accelerating digital service era, committing to product innovation, service system upgrades, and capability enhancements to improve citizens' quality of life [1][4]. Group 1: Product Innovation - Dongguan Mobile has launched a series of AI smartphones, including "Zhongyi Panshi," "Global Pass," and "Dynamic Zone," providing a comprehensive digital service solution with features like AI note-taking and AI chat, aiming for a user-friendly experience [1]. - The company has introduced diverse tariff packages and data expansion plans, resulting in an 11% year-on-year decrease in overall data prices, catering to the varied needs of citizens [1]. Group 2: Customer Engagement and Benefits - Dongguan Mobile has initiated a "Network Age Growth Plan," offering rewards based on customer tenure, with increasing benefits for longer service periods [1]. - The company is collaborating with the municipal commerce bureau to launch the "Mobile Purchase in Dongguan" campaign, providing subsidies of 30%-50% at over 1,000 sales outlets, benefiting more than 2 million customers [1]. Group 3: Service Upgrades - Dongguan Mobile is building a comprehensive digital service system that is accessible at all touchpoints and scenarios, enhancing convenience and efficiency for citizens [2]. - The company has invested over 10 million yuan in renovating 144 service centers, creating dedicated digital service areas and improving online service platforms [2]. Group 4: Security and Safety Measures - In the realm of information security, Dongguan Mobile is enhancing fraud prevention measures by upgrading the "Owl" anti-fraud system in collaboration with the municipal police, aiming to protect customer rights and property [2]. Group 5: Empowering Development - Dongguan Mobile is leveraging AI to support smart city governance and the transformation of various industries, contributing to the development of smart communities and enhancing public safety through applications like "AI + Smart Firefighting" [3]. - The company is providing a comprehensive solution for traditional SMEs, facilitating their standardization, intelligence, and green development, while also supporting 310 cross-border enterprises in their international expansion [3]. Group 6: Future Outlook - Dongguan Mobile plans to continue its focus on product innovation, service upgrades, and capability enhancement, aiming to create a better digital life for citizens and contribute to the city's progress in the new era [4].