自动退款不自动？经济日报：维护口碑重在信守承诺

Core Insights - A significant number of users on the Meituan platform have reported issues with automatic refunds for group purchase vouchers, indicating a systemic problem in the service mechanisms of platform companies [2] Group 1: Service Mechanisms - The issue of "automatic refunds not being automatic" is not an isolated case, as some platforms require users to manually apply for refunds despite promises of "expired refunds" [2] - Platforms that insist on "refunds to the original payment method" face challenges when users change their payment accounts, lacking a backup mechanism [2] Group 2: Responsibilities of Platforms - The situation highlights a common vulnerability in service mechanisms among platform companies, which have not established adequate financial safeguards and proactive error correction mechanisms to match their transaction frameworks [2] - As participants in transactions, rule makers, and fund collectors, platforms have a responsibility to ensure the integrity and transparency of financial transactions, and they should promptly inform consumers or seek their opinions when issues arise [2]