海底捞：已报警，将彻查全貌

Core Points - A video posted by a netizen in Hohhot, Inner Mongolia, revealed that a customer received a response containing insulting language from a customer service representative after placing an order through a food delivery platform at a Haidilao restaurant [1][4] - On August 25, a representative from Haidilao stated that a special investigation has been initiated regarding the incident and that any potential issues would be reported to the police [1][4] - The restaurant involved is identified as Haidilao Hot Pot at Wutasi Primary School, and the service hours for this location have been changed to "closed" after the incident [4] Company Response - Haidilao has committed to thoroughly investigate the situation and will hold accountable anyone involved in actions that violate regulations or harm customer rights [1][4] - The company has acknowledged the inappropriate content and account issues on the third-party platform related to the incident [4]