运城市市场监管局调研12315消费维权服务站建设工作

Core Points - The investigation aims to enhance consumer rights protection services in Yuncheng City, focusing on the operation of the 12315 consumer rights protection service stations [1][3] - The investigation team visited various locations, including Walmart and local markets, to assess the daily operations and complaint handling processes of the service stations [3][5] Group 1 - The investigation team emphasized the need for proactive resolution of consumer disputes, positioning service stations as the first line of communication between consumers and businesses [5] - Recommendations were made to strengthen the self-regulation mechanisms for consumer disputes, ensuring issues are addressed at their inception [5] - The team called for standardized construction and management of service stations, ensuring clear responsibilities and effective complaint resolution processes [5] Group 2 - The importance of industry self-discipline was highlighted, with industry associations encouraged to establish self-regulatory agreements and professional mediation teams [5] - A multi-faceted dispute resolution mechanism combining administrative and industry mediation was proposed to create a safe and trustworthy consumer environment [5]