赤峰机场开展提升旅客服务质量专项培训

Group 1 - The core idea of the news is that Chifeng Airport is enhancing passenger service quality through a comprehensive training program for various service personnel [1][2] - The training includes personalized modules designed for different job roles, focusing on service awareness, professional image, and communication skills [1][2] - The initiative aims to transform the service mindset from "I have to serve" to "I want to serve," thereby improving overall passenger satisfaction [1] Group 2 - Merchant training focuses on product display, sales techniques, and customer relationship management to enhance the shopping experience for travelers [2] - Insurance service personnel received updates on product knowledge and sales processes to provide more professional and efficient services [2] - The training for parking staff and property management personnel emphasizes vehicle guidance, environmental maintenance, and daily interactions with travelers to improve service quality [2] Group 3 - This large-scale training is a significant step for Chifeng Airport in practicing the "genuine service" philosophy, aiming for higher service standards and professional skills [2] - The airport plans to continue monitoring service quality improvements and conduct similar training sessions regularly to consolidate and optimize training outcomes [2] - The goal is to elevate the airport's service level in a competitive civil aviation market and better serve travelers and local economic development [2]