Core Viewpoint - A barbecue restaurant in Yichang, Hubei, decided to waive the bills for all customers due to a power outage, which lasted several hours, to enhance customer experience and satisfaction [1] Group 1: Company Actions - The restaurant owner stated that the decision to waive the bills was made to address the negative dining experience caused by the power outage [1] - Approximately 56 tables were affected, leading to a total bill of around 18,000 yuan, which the owner considered manageable for the sake of long-term business [1] Group 2: Customer Reactions - Customers responded positively to the decision, with some moving their tables outside to continue dining and others opting to take their food home [1] - The owner noted that the customers were happy with the decision, indicating a successful customer service strategy [1]
大气!烤肉店停电 老板宣布全场免单;共有56桌,大概18000元
Sou Hu Cai Jing·2025-08-27 11:50