保险像赌博，机票比别家贵，航旅纵横正在疯狂挑战用户底线？

Core Viewpoint - The recent launch of a low-cost flight delay insurance product by the company has faced significant backlash from consumers, who describe it as extremely difficult to claim, likening it to a game of chance rather than a legitimate insurance product [1][4]. Group 1: Insurance Product Controversy - The "Surprise Number" delay insurance, priced at 9.9 yuan, requires users to experience a flight delay that matches a randomly set number to receive compensation, which many consumers find unreasonable [5][9]. - Users have reported experiences where they purchased the insurance under the impression of easy claims, only to discover the stringent conditions that led to no compensation [10][11]. - Legal experts suggest that the product's design may violate insurance regulations and consumer rights, potentially classifying it as an unreasonable insurance product [15][16]. Group 2: Direct Sales Platform Issues - The company has launched a direct sales platform for airline tickets, promoting it as having "0 price difference, 0 bundling, and 0 tricks," yet users have found ticket prices to be higher than those on other platforms [2][17][21]. - Despite the platform's intention to provide consumers with better pricing, many users have reported instances where the same tickets were significantly more expensive compared to other booking channels [24][27]. - The company's customer service has defended the pricing discrepancies by attributing them to various market factors, but this explanation has not satisfied many users who expected better pricing from an official platform [30][32]. Group 3: User Trust and Future Outlook - The controversies surrounding the insurance product and ticket pricing have led to a decline in user trust, which is critical for the company's long-term success as a travel service provider [33][34]. - To maintain its position as a legitimate direct sales platform, the company must address these issues and improve its operational model and service quality [34][35].