齐鲁银行：零距离呵护社保卡客户

Core Viewpoint - Qilu Bank has established itself as a "citizen bank" by actively fulfilling its social responsibilities, particularly through the provision of social security card services, which have reached over 1.1 million customers [1]. Group 1: Customer-Centric Services - Qilu Bank has launched a one-stop instant card service platform for social security cards, enhancing customer experience through diverse and multi-channel services [1]. - The bank's staff provided on-site service to an elderly customer who was unable to activate her social security card, demonstrating a commitment to customer care and convenience [2]. - Mobile service teams equipped with portable instant card machines have been established to efficiently conduct on-site services, with over 50 outreach activities conducted in 2024, covering 48 administrative villages [3]. Group 2: Community Engagement - Qilu Bank has partnered with the Jinan Social Security Bureau to host community service events, providing consultation and quick solutions for social security-related issues, while also offering interactive activities and discounts for card users [3]. - The bank has actively engaged with local enterprises to facilitate the centralized processing of social security cards for employees, streamlining the process and enhancing efficiency for both businesses and their staff [4]. Group 3: Future Commitment - Qilu Bank plans to continue its customer-centric service approach, aligning with national and local policies to enhance the welfare of the elderly and promote the development of the silver economy [4].