Guan Cha Zhe Wang·2025-08-28 08:38Core Viewpoint - A car owner reported being overcharged at a gas station in Chengdu, where a 50-liter fuel tank was charged for 67.96 liters of gasoline, leading to widespread attention and subsequent investigations [1][3]. Group 1: Incident Overview - The incident occurred on August 9, when the car owner filled up at the China National Petroleum Corporation (CNPC) gas station, resulting in a dispute over the charge [4]. - The gas station initially refused to acknowledge the discrepancy, prompting the car owner to file complaints with multiple departments [1][4]. - Following the complaints, the gas station's fuel pump was sealed, and the owner received a refund three days later [1][4]. Group 2: Investigation Findings - The Chengdu High-tech Zone Market Supervision Administration confirmed the overcharging was valid, attributing it to a malfunction in the gas pump's software and hardware, which caused repeated billing [3][6]. - The gas pump in question had recorded 2,863 transactions since its last calibration on June 5, 2025, with only the disputed transaction showing data transmission errors [3][7]. - Investigations revealed that the actual amount of gasoline dispensed was 40.78 liters, while the system erroneously charged for 67.96 liters due to a data overlap from a previous transaction [7]. Group 3: Future Measures - The Chengdu High-tech Zone Market Supervision Administration will require CNPC to implement comprehensive reforms, publicly apologize to consumers, and enhance service quality [8]. - There will be an emphasis on improving supervision and complaint mechanisms to better protect consumer rights [8].