INDUSTRIAL BANK(SH:601166) Zhong Guo Jin Rong Xin Xi Wang·2025-08-29 02:25Core Viewpoint - The article highlights a unique financial service provided by Industrial Bank's Hohhot branch, demonstrating their commitment to customer service by facilitating banking operations for hospitalized clients [1][2]. Group 1: Service Innovation - Industrial Bank's Hohhot branch has introduced a "mobile counter + remote guidance" service model specifically for vulnerable groups such as the elderly, patients, and disabled individuals [2]. - The bank has established a service hotline to create customized solutions for urgent needs like medical payments and disaster relief funds, ensuring a tailored response for each situation [2]. - The implementation of technology, including facial recognition and electronic signatures, allows for efficient service delivery, enabling "one visit, all online processing" for over 200 special clients [2]. Group 2: Customer-Centric Approach - The bank's staff promptly responded to a call from a hospitalized client needing to reset a bank card password, demonstrating a proactive approach to customer service [1]. - The process involved staff bringing mobile terminal devices to the hospital, completing identity verification and authorization in just 10 minutes, showcasing efficiency and dedication [1]. - The bank aims to continue enhancing its services with smarter solutions and more compassionate measures, positioning itself as a reliable financial partner for clients [2].