危急时刻！山东联通114查号台为受伤群众搭起救援通道

Core Points - A customer made an urgent call to Shandong Unicom's 114 inquiry service for help after a serious hand injury, needing to reach a hospital quickly [1][3] - The customer service representatives acted swiftly, recording essential information and contacting the local traffic police to facilitate the emergency response [3][4] - The customer expressed gratitude after receiving timely assistance from the police, highlighting the effectiveness of the service provided by Shandong Unicom [4] Group 1 - The 114 inquiry service has expanded beyond traditional number lookup to include various services such as broadband consultation and travel ticket booking, establishing itself as a vital communication link between Unicom and the public [5] - Shandong Unicom is committed to enhancing its services, aiming to extend care and support to the community, reinforcing its mission of serving the people [5]