Core Insights - Nanshan Business Jet, one of the two state-owned business jet companies in China, has been operating for over 13 years, serving 486 airports across 85 countries and regions globally, except Antarctica [1] - Since its reform and transformation in 2024, the company has focused on a service philosophy of "safety, professionalism, efficiency, and prestige," aiming to set a new benchmark in business aviation services [1] Service Innovations - The flight management team implemented a "three-step pre-communication method" for the Beijing-Sydney international night flight, enhancing customer service by customizing family flight packages for passengers traveling with children [2] - The cabin environment was optimized for comfort, with a controlled temperature of 24°C and the provision of rest items like air mattresses and eye masks, creating an "in-flight bedroom" experience [2] - Unique dining experiences were introduced, such as a "Cantonese Dawn" themed meal prepared by a five-star chef, ensuring passengers enjoy authentic Cantonese breakfast during their flight [2] Culinary Experiences - The team launched a "Summer Light Meal Plan" in the Qingdao-Xiamen-Qingdao route, featuring low-fat dishes that cater to health-conscious VIP clients, enhancing the overall dining experience with storytelling elements [3] - For the Jeju-Shenzhen route, a "Cloud Korean Afternoon Tea" was developed, transforming the cabin into a high-altitude photography space with a romantic ambiance, appealing to younger travelers [3] Operational Excellence - Nanshan Business Jet has obtained operational capabilities for nine major business jet models, showcasing its strong collaborative handling capabilities in complex operational environments [4] - The company successfully optimized cargo space for a flight from Hong Kong to Phnom Penh, reducing cargo volume by 20% and streamlining the loading process from 30 minutes to 10 minutes [4] - During the Beijing-Sydney flight, the operational control team adjusted the flight path to avoid the impact of Typhoon "Danas," ensuring zero delays while prioritizing safety [4] Performance Highlights - Nanshan Business Jet reported impressive results during the recent summer travel season, attributed to strict adherence to its service philosophy of "three respects" and commitment to exceeding customer expectations [5]
以服务创品牌 以品牌促服务 南山公务机致力打造公务航空服务新标杆
Zhong Guo Min Hang Wang·2025-08-29 05:25