农行济南历下解放路支行：专业服务获外籍客户点赞

Core Viewpoint - Agricultural Bank of China (ABC) demonstrates its international service capabilities and social responsibility by efficiently assisting a foreign client with a cross-border remittance issue [1] Group 1: Service Efficiency - ABC's Jinan Lixia Jiefang Road branch provided timely assistance to a foreign client who faced difficulties in remitting funds due to an account cancellation [1] - The bank staff quickly coordinated with an English-speaking employee to facilitate communication and resolve the client's issue [1] Group 2: Customer-Centric Approach - The staff explained the problem clearly and proactively contacted the client's wife to address her concerns in detail [1] - After confirming the original account was unusable, the staff guided the client to successfully complete the remittance using another bank's account information [1] Group 3: Cultural Competence - ABC employees showcased a high level of responsibility and cross-cultural communication skills, earning praise from the client couple [1] - The client expressed gratitude in broken Chinese, highlighting the positive impact of the bank's service [1] Group 4: Commitment to Internationalization - As a state-owned bank, ABC adheres to a customer-centric service philosophy and actively builds an international service system [1] - The bank aims to provide seamless and warm financial services to both domestic and foreign clients [1]