AGRICULTURAL BANK OF CHINA(SH:601288) Qi Lu Wan Bao·2025-08-29 07:23Core Viewpoint - Agricultural Bank of China (ABC) demonstrated its commitment to customer-centric service and social responsibility by successfully assisting a severely burned client in completing banking transactions despite challenges with facial recognition technology [1] Group 1: Customer Service - The client faced difficulties in identity verification due to severe facial and bodily burns, which hindered the use of standard facial recognition systems [1] - ABC staff quickly activated an emergency service protocol, adhering to the principle of "special cases handled specially, urgent matters handled urgently" [1] - The staff reassured the client while coordinating with local law enforcement to verify the client's identity through multiple channels, ensuring compliance and protecting the client's rights [1] Group 2: Efficiency and Recognition - The identity verification process was completed in under 30 minutes, allowing the client to access necessary account details promptly [1] - The client expressed high appreciation for the attentive service, praising the professionalism and patience of the staff [1] Group 3: Future Commitment - ABC plans to continue fulfilling its social responsibilities and enhancing service innovation to create a more inclusive and warm financial service environment [1] - The bank aims to ensure that financial services reach and assist every individual in need [1]