农行济南历下玉兰广场支行：营业厅里的“真假警察”

Core Viewpoint - The article highlights a successful intervention by bank staff and police in preventing a potential fraud incident involving a senior citizen who was targeted by scammers posing as law enforcement officials [1][2]. Group 1: Incident Description - A senior citizen received a fraudulent message claiming to be from the police, urging her to open a digital wallet to receive a cash reward [1]. - The scammer provided personal information, including the victim's ID number and bank details, along with a fake notification bearing a seal [1]. Group 2: Response and Prevention - Bank staff noticed the customer's unusual behavior and initiated a fraud prevention protocol, delaying the transaction under the pretext of needing to verify the account opening [1]. - Upon investigation, it was revealed that the phone number used by the scammer was not associated with law enforcement, prompting immediate action from the bank [1][2]. - The bank assisted the victim in resetting her bank card password and disabling non-counter transactions, while also guiding her to download the national anti-fraud app [2]. Group 3: Importance of Vigilance - The incident underscores the critical role of bank staff in identifying and preventing fraud, emphasizing that a simple inquiry can avert significant financial loss [2]. - The bank's proactive measures were praised by the victim, who expressed gratitude for the protection of her retirement funds [2].