Core Viewpoint - A customer in Ganzhou, Jiangxi province reported being verbally abused by a chain cake shop after requesting a refund for a cake that did not match the promotional image, highlighting issues of customer service and complaint handling in the food retail industry [1] Group 1: Customer Experience - The customer paid 3.9 yuan for a box cake and found it did not match the advertised image, leading to dissatisfaction [1] - After the customer applied for a refund, she received abusive messages from the merchant, indicating a lack of professionalism in handling customer complaints [1] Group 2: Business Response - The store manager confirmed that he had sent messages criticizing the customer and reported receiving numerous harassment calls following the incident [1] - The manager plans to report the situation to the police, reflecting the escalating nature of the conflict between the business and the customer [1] Group 3: Regulatory Oversight - The Ganzhou Market Supervision Administration has received complaints from the customer and is currently processing the case, indicating regulatory involvement in addressing consumer grievances [1]
买蛋糕退款后被商家辱骂 商家：收到大量骚扰电话 计划报警
Xin Jing Bao·2025-08-29 08:43