家装的“坑”，如何“避”如何“治”

Core Viewpoint - The home renovation industry is plagued by various traps and pitfalls, leading to frequent consumer complaints and dissatisfaction with services received [1][2][3]. Group 1: Consumer Complaints - The number of complaints related to home renovation and property services reached 21,216, ranking ninth in the consumer complaint categories according to the China Consumers Association [1]. - Consumers often face issues such as unclear pricing, unexpected additional charges, and poor quality of materials and workmanship [3][6]. - Many consumers report receiving products that do not match the promised specifications, leading to significant frustration and financial loss [4][5]. Group 2: Industry Practices - The renovation industry is characterized by low entry barriers, resulting in a wide variance in company qualifications, capabilities, and creditworthiness [6]. - Common practices include using low initial quotes to attract customers, followed by hidden charges and substandard materials during the renovation process [3][6]. - Companies often exploit consumers' lack of knowledge regarding design, materials, and construction processes to impose additional costs [3][6]. Group 3: Consumer Rights and Protections - Consumers are advised to thoroughly verify company credentials and reputation before engaging in contracts, as well as to avoid companies offering prices significantly below market rates [6][7]. - It is recommended that consumers document all aspects of the renovation process, including contracts, communications, and evidence of work performed, to protect their rights [7]. - Regulatory bodies are encouraged to enhance oversight of the industry, requiring companies to disclose their licenses and any past violations to improve transparency and consumer trust [6][7].