厦航多举措升级远机位服务

Core Viewpoint - The article discusses the challenges faced by Xiamen Airlines regarding the use of remote parking positions at Xiamen Airport due to limited boarding bridge resources, and the measures taken to improve passenger experience while awaiting the new airport's opening [1][5]. Group 1: Current Challenges - Passengers have expressed concerns about the frequent use of remote parking positions and shuttle buses, questioning if it is a cost-saving measure [1]. - Xiamen Airlines has a high volume of flights at Xiamen Airport, with 14 boarding bridges serving an average of 21 domestic flights per bridge daily, exceeding the industry average of 10 flights per bridge [4]. Group 2: Resource Optimization - To reduce the frequency of remote parking usage, Xiamen Airlines actively explores optimal resource utilization, prioritizing bridge access for flights with a high number of transfer passengers or elderly travelers [4]. - The maintenance team performs an average of 70 aircraft towing operations daily to maximize the use of available boarding bridges [4]. Group 3: Service Enhancements - Xiamen Airlines has implemented service upgrades at remote boarding gates, including a continuous canopy to protect passengers from weather conditions and measures to minimize walking distances between shuttle buses and boarding areas [4]. - The ground service team dynamically increases shuttle bus frequency during peak times to alleviate crowding and reduce passenger wait times [4]. Group 4: Future Developments - The upcoming Xiamen Xiang'an New Airport, set to open soon, will feature 196 parking positions, including 78 boarding bridges, which is expected to fundamentally alleviate the current pressure on boarding bridge resources at Xiamen Airport [5].