Aurora(US:JG) GlobeNewswire News Roomยท2025-09-01 10:00Core Insights - Aurora Mobile Limited has formed a strategic partnership with GP Batteries to enhance customer service through AI technology, specifically via its platform GPTBots.ai [1][9] - The collaboration aims to set a new standard for digital transformation in traditional manufacturing sectors by improving customer engagement and operational efficiency [1][9] Company Overview - Aurora Mobile Limited is a leading provider of customer engagement and marketing technology services in China, established in 2011 [10] - The company focuses on delivering stable messaging services and has developed solutions for omnichannel customer reach and AI-driven marketing technology [10] Partnership Details - GP Batteries, a global leader in battery manufacturing, has faced challenges in customer service due to the complexity of its product lines and multilingual markets [2] - The partnership with GPTBots.ai has led to the creation of a "Battery Advisor" and "Global Customer Service Ambassador" to streamline customer interactions [2][5] Implementation and Results - Within two months of launching the AI system in the Netherlands, GP Batteries managed over 1,000 inquiries, significantly reducing the workload of customer service representatives by over 50% [3] - The implementation of GPTBots.ai has resulted in an automated response rate exceeding 50%, a reduction in operating costs by more than 50%, and extended service hours to 24/7 [4] Broader Applications of AI - The collaboration is expanding AI capabilities beyond customer service to include sales forecasting, supply chain optimization, and internal process automation [8] - AI's multilingual capabilities have enabled standardized training and services, reducing communication costs for GP Batteries [6][8] Future Outlook - GPTBots.ai positions itself as a long-term partner for enterprises in AI implementation, aiming to drive intelligent services and digital operations in the manufacturing industry [9]