金融中报观｜科技赛道秀“肌肉”，头部险企还将打造这些硬实力

Core Insights - The insurance industry is undergoing a significant transformation driven by technological innovation, particularly AI, which is reshaping the industry landscape and accelerating digital transformation [1][3][6] - Leading insurance companies are rapidly deploying AI strategies to enhance operational efficiency and customer experience, marking a shift from human-driven to data and algorithm-driven operations [3][6] Company Developments - China Ping An reported a substantial data repository with 30 trillion bytes and over 8.18 billion calls to its AI models in the first half of 2025, indicating a strong focus on AI integration across various sectors [4][8] - China Life emphasized its commitment to digital transformation, enhancing its service matrix through technology, and identified three core development directions for the second half of the year, including increased technological empowerment [7] - China Pacific Insurance is implementing AI solutions across sales, operations, and risk control, with plans to establish 2,700 digital equivalent labor units by the end of the year [5] - China Insurance is accelerating its digital financial initiatives, with a 27.2% increase in AI capability usage expected by the end of 2024, and has established a technology insurance center covering high-tech enterprises [5] - New China Life is focusing on data-driven business expansion and has achieved a 78% share of intelligent customer service, alongside rapid deployment of innovative technologies [5][9] Industry Trends - The rise of AI is seen as a critical factor in optimizing insurance processes and enhancing productivity, leading to a redefined value chain in the insurance sector [5][6] - The competitive landscape is intensifying, with leading firms leveraging technology to differentiate themselves and meet evolving customer demands for personalized services [6][9] - The industry faces challenges such as a shortage of tech-savvy talent, data security concerns, and the need for cultural and organizational changes to adapt to new technologies [9][10]