镇原县市场监管局“零距离”体验“沉浸式”服务 助推营商环境再优化

Group 1 - The core idea of the articles is the initiative by the Zhenyuan County Market Supervision Administration to enhance the business environment and improve government service efficiency through leadership engagement in frontline processes [1][2] - The main leaders of the administration have actively participated in the "walk the process" initiative, experiencing various high-frequency service procedures such as business license applications and food approvals, leading to the identification and rectification of issues [1] - The administration has implemented a "one-stop" service model where team leaders take turns working at service windows, directly handling business and resolving inquiries, achieving a closed-loop management process [2] Group 2 - The administration has introduced three key measures based on the issues identified during the leadership activities: the separation of review and processing, enhanced remote guidance for applications, and comprehensive training for service personnel [2] - Since the implementation of these initiatives, the average processing time for business registrations and food-related approvals has been reduced by over 30%, significantly increasing public satisfaction [2] - The Zhenyuan County Market Supervision Administration plans to continue regular "walk the process" and "sit at the window" activities to further improve service quality and establish a more market-oriented and efficient business environment [2]