Zhong Guo Min Hang Wang·2025-09-02 07:37Core Points - Eastern Airlines successfully completed a special service task for a team of disabled athletes, receiving high recognition from passengers for their meticulous service and efficient teamwork [1][2] - The team consisted of 11 passengers, including 2 coaches and 9 disabled basketball players, traveling on flight MU6362 from Kunming to Yantai for training with the local disabled basketball team [1] - The airline provided 3 cabin-specific wheelchairs and 9 door transfer wheelchairs, ensuring careful handling of high-value custom wheelchairs during the unloading process [1][2] Operational Coordination - Upon receiving the service request, Eastern Airlines' passenger service manager promptly reported to Yantai's on-site control and coordinated with relevant units to develop a special service plan, clarifying responsibilities and service processes [2] - The flight arrived at Yantai Airport at 15:18, with additional passenger service staff already in place to ensure a smooth unloading process for the wheelchairs [2] Passenger Assistance - Eastern Airlines staff were waiting at the jet bridge to assist passengers, facilitating a smooth transfer to wheelchairs and guiding them to the baggage claim area, providing full support until the passengers left the airport [5]