24小时在线，北京市殡葬服务专线96101开通运行

Core Viewpoint - The establishment of the 96101 funeral service hotline in Beijing aims to provide comprehensive support and guidance to citizens during difficult times related to funeral arrangements, enhancing public satisfaction with funeral services [1][5]. Group 1: Service Overview - The 96101 hotline operates 24/7 with 58 seats, ensuring that citizens can receive assistance at any time, including during nighttime [5]. - The hotline connects citizens with funeral service institutions, offers consultation on funeral arrangements, and accepts feedback and suggestions regarding funeral services [5]. - The hotline has established efficient communication mechanisms with all funeral homes and cemeteries in the city to ensure timely responses to citizens' needs [3]. Group 2: Emotional Support and Training - Hotline operators undergo professional training and visit funeral institutions to understand the services better, allowing them to provide empathetic support to grieving families [4]. - Operators focus on emotional companionship, using respectful language when referring to the deceased, which helps in providing comfort to the bereaved [4]. Group 3: Public Satisfaction and Future Plans - The hotline aims to improve public satisfaction with funeral services by providing reliable information and streamlining the funeral service process [5]. - The Beijing Municipal Civil Affairs Bureau plans to continue optimizing the hotline services to ensure it serves as a bridge connecting the government and the public, making funeral services more accessible and reassuring [5].