Zhong Guo Jing Ying Bao·2025-09-07 03:21Core Viewpoint - The retail banking sector is facing significant challenges in achieving high-quality and sustainable transformation due to market volatility and economic cycles, as evidenced by the rising non-performing loan (NPL) rates among listed banks in China [1][2]. Group 1: Non-Performing Loan Trends - Among 42 listed banks, 28 disclosed personal loan NPL rates, with only 3 banks showing a decrease in NPL rates from the end of 2024 to mid-2025 [1]. - The overall trend indicates that 24 banks experienced an increase in personal loan NPL rates, highlighting a concerning risk environment [2]. Group 2: Factors Contributing to Risk - Factors such as economic slowdown, declining real estate market, and reduced household income are contributing to the rising risk in retail credit [2][3]. - The credit card sector is particularly vulnerable, with a significant increase in NPL rates, driven by a down-market shift in customer demographics and heightened sensitivity to risk [3][5]. Group 3: Bank Responses and Strategies - Some banks, like Industrial Bank and Ping An Bank, have successfully reduced their credit card and personal housing loan NPL rates, indicating effective risk management strategies [5]. - Banks are advised to innovate their risk control systems, moving away from over-reliance on collateral and adopting new data-driven approaches to enhance credit assessment [6][7]. Group 4: Future Directions - The key to overcoming challenges in retail banking lies in improving both quality and efficiency, focusing on high-value customer segments, and integrating financial services into everyday life [6][7]. - The industry is encouraged to adopt a "service-data-ecosystem" model, leveraging consumer data to enhance business services and reduce customer acquisition costs [7].