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监管部门回应锅圈食汇火锅底料吃出蛆虫:双方正在协商中

Core Viewpoint - A consumer reported finding maggots in hot pot ingredients purchased from Guoquan Shihui, leading to complaints and a request for compensation [1] Group 1: Consumer Complaint - The consumer experienced continuous diarrhea after consuming the hot pot ingredients and discovered white maggots in the leftover broth [1] - Guoquan's customer service offered a full refund and an additional compensation of 100 yuan, which the consumer found unacceptable [1] Group 2: Regulatory Response - The Zhengzhou market supervision department confirmed that the complaint is being handled by a dedicated team, and the consumer is in negotiation with Guoquan [1] - The market regulator noted that the evidence provided by the consumer is limited to a single photo, which may not be sufficient [1] Group 3: Merchant's Position - Guoquan stated that all ingredients are supplied uniformly by suppliers and indicated that they have provided testing reports and product samples showing no issues [1] - The merchant proposed a compensation of 500 yuan, which the consumer did not accept [1]