New Survey Reveals Healthcare Provider Directory Accuracy and Usability Hurdles

Accessibility StatementSkip Navigation One third of provider directory users have encountered outdated or incorrect information "At their best, provider directories are easy to use and reflect up-to-date network and credential information, becoming powerful tools for engaging and retaining patients and members," said Mariano. "However, a poor experience with a provider directory can lead to frustration, higher call center and support costs for payers and ultimately non-compliance of care for patients in nee ...