Core Viewpoint - The well-known restaurant chain, Green Tea Restaurant, is facing public backlash due to an incident where an employee insulted a customer, leading to significant reputational damage and potential financial implications for the company [1][3][7]. Company Response - On September 8, the involved employee was terminated, and the store manager and regional manager issued a written apology to the customer for the inappropriate behavior [7]. - Legal experts indicated that the employee's actions could constitute a violation of consumer rights and the company may be held liable for damages caused by the employee's conduct during the service process [7]. Impact on Business - Following the incident, the Green Tea Restaurant's Dongguan Guomao store received a surge of negative reviews on third-party delivery platforms, affecting its overall rating [7]. - The company had recently reported strong financial performance, with a revenue of 2.29 billion RMB for the first half of the year, a 23.1% increase year-on-year, and a profit of 234 million RMB, up 34.1% [10][11]. - The growth in revenue was partly attributed to a significant increase in the takeout business, which saw a 74.2% rise, contributing to 22.9% of total revenue [12]. Market Performance - Green Tea Group went public on the Hong Kong Stock Exchange on May 16, but the stock has struggled since its IPO, with a current share price of 7.06 HKD and a market capitalization of approximately 47.55 billion HKD [10][13]. - The IPO price was set at 7.19 HKD per share, but the stock quickly fell below this level, indicating a lack of market confidence [10].
绿茶餐厅外卖惊现辱客字条，外卖业务增长7成却难掩服务缺陷？