内蒙古机场集团在中国机场服务大会上斩获多项殊荣

Core Points - The 10th China Airport Service Conference was held in Guangzhou, where Inner Mongolia Airport Group received multiple honors, including "Excellent Service Quality Airport" awards for all six qualifying airports [1][3] - The group has implemented a management transformation that has led to a positive development trend, with 46% of service commitments exceeding industry standards [3] - The "Sunshine Assistance Service Station" certification was awarded to nine member airports, focusing on providing comprehensive barrier-free services for disabled passengers [5] Group 1: Service Quality Achievements - Inner Mongolia Airport Group is the only airport group in China where all participating airports received the highest award for service quality [3] - The group has achieved continuous recognition, with Hohhot, Hohhot, and Tongliao airports winning awards for four consecutive years, and Baotou and Chifeng airports for three years [3] - The group has developed 116 service innovation results to enhance passenger experience and has launched 46 service products to meet diverse travel needs [3] Group 2: Employee Empowerment Mechanism - The group presented its employee empowerment mechanism at the conference, which has significantly improved safety management and service quality [9] - Since 2021, the group has established a systematic employee empowerment framework, allowing frontline staff to pause operations in critical risk scenarios [9] - The application of this empowerment mechanism has led to a 60.93% decrease in passenger complaints and a 115.21% increase in commendations [9] Group 3: Future Directions - Inner Mongolia Airport Group aims to continue enhancing service quality and innovation, striving to become a leader and benchmark in the industry [10]