2025服贸会｜去哪儿旅行将于“十一”假期前推出“AI旅行工具箱”

Core Insights - Qunar Travel is launching an "AI Travel Toolbox" on its app homepage before the National Day holiday, which will integrate multiple specialized functions [1] Group 1: AI Integration in Qunar Travel - Qunar Travel is reconstructing its app using AI across the entire travel process, from itinerary planning to product search, price comparison, booking, and service assurance [6] - The AI applications currently cover travel itinerary planning, pre-sale assistance for flight tickets, and intelligent customer service [6] - The AI itinerary planning assistant aims to provide personalized recommendations based on user preferences, utilizing a database of tens of thousands of real travel stories and various user tags [6] Group 2: AI Assistance for Users - The AI flight assistant "Xiao Tuo" addresses personalized queries during the flight booking process, achieving a 70% resolution rate for inquiries from 70,000 users daily [6] - It can answer basic questions as well as provide personalized destination recommendations for less crowded places during the National Day holiday [6] Group 3: Industry Empowerment through AI - Qunar has developed a specialized AI assistant for ticket agents, reducing their response time from 2 hours to 3 minutes, with a 70% automatic resolution rate for information discrepancies [7] - Future plans include extending these AI tools to airline flagship stores, automating the entire process of issue identification, analysis, resolution, documentation, and backend optimization [7]