去哪儿旅行将于“十一”假期前推出“AI旅行工具箱”

Core Viewpoint - Qunar is leveraging AI technology to enhance its app functionalities and improve user experience in travel planning and booking [1][6]. Group 1: AI Integration in Qunar's App - Qunar plans to launch an "AI Travel Toolbox" on its app homepage before the National Day holiday, consolidating multiple features for users [1]. - The company is reconstructing its app using AI across the entire travel process, from itinerary planning to service assurance during trips [6]. Group 2: AI Applications and Features - Qunar's AI applications include itinerary planning, flight pre-sale assistance, and intelligent customer service [6]. - The AI itinerary planning assistant offers personalized recommendations based on user preferences, utilizing a database of tens of thousands of real travel stories and various user tags [6]. - The AI flight assistant, "Xiao Tuo," addresses personalized queries related to flight bookings, achieving a 70% resolution rate for inquiries from approximately 70,000 users daily [6]. Group 3: Industry Empowerment through AI - Qunar has developed an AI assistant for ticket agents, reducing their response time from 2 hours to 3 minutes, with a 70% automation rate for resolving discrepancies [7]. - Future plans include extending these AI tools to airline flagship stores, automating the entire process of issue identification, analysis, resolution, and feedback [7].