警惕养老服务消费陷阱

Core Viewpoint - The demand for elderly care services in China is rapidly increasing, leading to the growth of the silver economy. However, there are rising complaints about fraudulent practices and poor marketing tactics in the elderly care sector, prompting authorities to remind consumers to be cautious and protect themselves from potential risks in this market [1][2][3]. Group 1: Consumer Protection Measures - Consumers are advised to carefully select elderly care service providers, as some organizations operate without proper registration and pose safety risks. The Ministry of Civil Affairs has launched a national elderly care service information platform for consumers to verify the qualifications of service providers [1]. - It is essential for elderly consumers to sign formal contracts before making payments for services, ensuring clarity on service details, payment terms, and refund policies. Consumers should also request official invoices and keep them safe [1]. - Elderly consumers should make payments through secure channels and avoid transferring money to personal accounts. They should be wary of schemes that encourage excessive payments through promotions like "top-up bonuses" to prevent disputes and financial losses [1]. Group 2: Awareness of Fraudulent Practices - Consumers should be cautious of false advertising, as some providers exaggerate their services and benefits. It is recommended that elderly consumers conduct on-site evaluations of service providers and consult family members before making decisions [2]. - There is a risk of elderly consumers falling victim to scams disguised as "retirement investment" or "membership-based care," which promise high returns or exclusive benefits. Consumers are advised to be skeptical of such offers to avoid falling into illegal fundraising traps [2]. - Some providers use enticing offers like free samples or health seminars to lure elderly consumers into attending events where they may be subjected to misleading marketing of products and services. Consumers should remain vigilant to avoid unnecessary expenses [2]. Group 3: Information Security - Certain providers may collect personal information from elderly consumers under the guise of offering free services, which can lead to privacy breaches. Consumers are encouraged to enhance their awareness of personal information protection to prevent data leaks [3].