Midea Group(SZ:000333) Nan Fang Du Shi Bao·2025-09-11 23:15Core Viewpoint - A series of gas leaks have been reported in gas water heaters manufactured by Midea Kitchen and Bath Appliances in the Fangzhi Gu Cangfu community in Shenzhen, raising safety concerns among residents and prompting investigations by local authorities [3][4][8]. Summary by Relevant Sections Incident Overview - Residents in the Fangzhi Gu Cangfu community reported multiple instances of gas leaks from Midea brand gas water heaters since last year, with the issue being linked to the heater's body leaking gas [3][4]. - The gas company and market supervision departments have intervened, but the heaters are already in use, making it impossible to conduct product sampling inspections [7][8]. User Experiences - Multiple users, including a resident named Mr. Zhu, reported that their heaters displayed an "E6" fault code before suddenly leaking gas without warning [4][5]. - Mr. Zhu's experience included a strong gas smell detected in his home, leading to emergency measures to shut off the gas supply [4]. Manufacturer and Developer Involvement - The gas water heaters were installed as part of the property’s finishing by the developer, Guangdong Fangzhi Group Co., Ltd., and are under warranty for six years [6][8]. - Midea Kitchen and Bath Appliances has not yet responded to the incident, and residents have expressed dissatisfaction with the company's customer service regarding replacement requests [5][8]. Regulatory Response - The Shenzhen Market Supervision Bureau has advised residents to contact the developer or manufacturer for repairs or replacements, emphasizing the need for safety checks [8]. - The regulatory body has noted that the heaters are currently in use, complicating the ability to determine whether the issues stem from manufacturing defects or user error [8]. Safety Concerns - The situation highlights broader concerns regarding product quality and safety oversight, with calls for proactive measures from manufacturers to address potential hazards rather than reactive customer service [8].