彭雨：发布2025中国房地产服务品牌价值研究报告

Core Insights - The 2025 China Real Estate Brand Value Research Conference highlighted the ongoing challenges and transformations within the real estate service industry, emphasizing the need for brands to focus on quality and operational excellence rather than mere scale [1][4]. Brand Valuation - Despite facing challenges, the average brand value of leading national property service companies reached 12.458 billion yuan, a year-on-year increase of 2.58%, while regional brands averaged 1.968 billion yuan, up 1.35% [4]. - The slowdown in brand value growth reflects a shift from "scale worship" to "quality recognition," indicating that future brand value accumulation will depend more on operational service capabilities and genuine value creation [4]. - State-owned enterprises demonstrated more resilient brand values, with average annual compound growth rates of 3.07% and 2.64% for central and local state-owned enterprises, respectively, outpacing private enterprises [4]. Brand Performance - The average revenue and net profit of central state-owned enterprises increased by 10.35% and 18.04%, respectively, indicating stronger profitability compared to local and private enterprises [5]. - The brand composite score for property service companies declined for the first time, dropping by 0.05 percentage points to 58.18%, highlighting a need for deeper brand potential exploration [6]. Brand Challenges - The public's awareness of property service brands has evolved, leading to a pronounced "Matthew effect" where top brands gain more value while smaller companies struggle with brand identity and competition [6]. - Issues such as lack of transparency, inadequate service, and information opacity have contributed to a decline in brand reputation and trust within the industry [7]. Capital Market Performance - The Tobin's Q ratio for listed property companies decreased from 1.84 to 1.36 between 2022 and 2024, indicating a weakening effect of brand value on actual corporate value [8]. - In the first half of 2025, 35 listed property service companies announced cash dividends totaling approximately 14.5 billion yuan, marking a historical high [8]. Brand Strategy - The brand construction process has evolved from dependency to independence, focusing on core service quality as a competitive advantage [9][10]. - Many property companies still lack a robust brand strategy, leading to ineffective brand management and a failure to leverage brand value effectively [11]. Future Directions - The "14th Five-Year Plan" emphasizes that brand development will transition from a supportive role to a core competitive element, essential for overcoming price wars and establishing differentiated advantages [12]. - Companies are encouraged to enhance service quality and develop clear brand strategies to strengthen their market position [12]. Brand Communication - Property companies are advised to adopt a multi-faceted approach to brand communication, focusing on storytelling, knowledge sharing, visualization, and situational marketing to enhance brand perception [17][18][19][20]. - The establishment of community-based operations aims to improve interaction with homeowners, enhance service quality, and build a positive brand image [21]. Industry Trends - The real estate sales service sector has seen a decline in brand value, with the average brand value for national sales service companies dropping to 4.485 billion yuan, a decrease of 12.01% year-on-year [22]. - The shift from single-channel to multi-channel brand communication reflects the need for a comprehensive brand management system that leverages digital tools and data analytics [23][24].