史伟云：“人才+科研”双轮驱动 提升医疗技术和服务水平

Core Viewpoint - The article discusses the high-quality development of public hospitals, focusing on the innovative practices and experiences of Shandong First Medical University Affiliated Eye Hospital in the field of ophthalmic medical services [1] Group 1: Talent and Research - The quality of hospital services is primarily dependent on talent and research, with a focus on both attracting and retaining skilled professionals [1] - The hospital invests 10% of its annual revenue in talent development, sending promising doctors for training at top hospitals domestically and internationally to learn advanced medical techniques and concepts [1] - The hospital emphasizes the importance of innovation in research, addressing unresolved issues in ophthalmology, such as developing corneal preservation solutions to extend storage time and improve transplant success rates [1] Group 2: Patient Experience and Service Improvement - The hospital aims to enhance patient access to care, improve treatment outcomes, and reduce costs, with a strong focus on the quality of medical services [1] - Various patient-friendly measures have been implemented, including optimizing the patient experience from outpatient guidance to inpatient treatment, and creating a welcoming environment [1] - The introduction of a day surgery model has reduced patient waiting times and increased operational efficiency, benefiting both patients and the hospital [1] Group 3: Community Engagement and Future Development - The hospital leverages its specialized expertise to enhance the capabilities of grassroots ophthalmic medical services through training, expert support, and telemedicine guidance [1] - The establishment of the Shandong Provincial Ophthalmology Society promotes academic exchange and collaborative development in the field of ophthalmology across the province [1] - Future plans include continuing the dual focus on talent and research while exploring new service models such as smart healthcare and telemedicine to provide more convenient and efficient services to patients [1]