法治经纬|制度创新解“心结” 专业服务搭“心桥”

Core Viewpoint - The article highlights the innovative practices of the Nanjing Municipal Planning and Natural Resources Bureau in addressing land rights and property registration issues through a legal and technology-driven approach, enhancing transparency and efficiency in conflict resolution [3][5][10] Group 1: Innovative Mechanisms - The Nanjing Bureau has implemented a "legalization" framework to address complex issues in planning approval, land acquisition, and property registration, utilizing a "smart petition" platform for transparent conflict resolution [3][4] - The introduction of a "three-step" solution for historical land rights disputes, including a "historical exemption" mechanism and "financial backing" for land transfer fees, showcases the Bureau's commitment to resolving long-standing issues [8][10] Group 2: Efficiency and Transparency - The Bureau's efforts have led to an 88% success rate in land acquisition mediation, with a focus on risk assessment and transparent operations, transforming the petition process from reactive to proactive [5][6] - The implementation of a "three-color list" system categorizes issues by complexity, allowing for targeted resolution strategies, with 42 challenging cases prioritized for direct leadership involvement [9][10] Group 3: Community Engagement and Support - The Bureau's approach has fostered community trust, as evidenced by residents like Mr. Zhang becoming advocates for the petition process, reflecting the warmth and accessibility of the service [5][6] - The establishment of a four-tier network for issue reporting and resolution has improved the handling of petitions, with a 95.4% accuracy rate in case categorization and 87.6% resolved through administrative mediation [6][7]