Core Points - A consumer reported finding maggots in hot pot base purchased from a "Guoquan Shihui" store, leading to a complaint against the company and the market regulatory authority [1][4][15] - The consumer rejected a compensation offer of 100 yuan from Guoquan, stating it was unacceptable [1][6][15] Company Summary - Guoquan Shihui is a new retail chain specializing in hot pot and barbecue ingredients, with 9,660 franchise stores as of June 30, 2024 [15] - The company claims to have a unified supply chain to ensure food safety and hygiene standards [15] - The consumer's complaint has been accepted by the Zhengzhou High-tech Zone Market Supervision Bureau, which will investigate the matter within 60 days [16] Incident Details - The consumer purchased hot pot ingredients for a total of 60.7 yuan on August 23, 2023, and experienced severe gastrointestinal issues the following day after consuming the product [4][6] - Evidence of maggots was found in the leftover soup, and the consumer preserved the product for investigation [4][6][16] - The consumer's complaint was escalated to the market regulatory authority after initial attempts to resolve the issue directly with Guoquan [6][16] Legal Context - According to Chinese food safety law, consumers can seek compensation from either the retailer or the producer for damages caused by non-compliant food products [17][18] - Legal experts noted that proving the presence of contaminants can be challenging, emphasizing the importance of preserving evidence such as photos and videos [18]
消费者吃锅圈食汇火锅底料次日发现蛆虫，当地监管部门已受理