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Core Viewpoint - The ongoing controversy between Xibei and Luo Yonghao regarding the use of pre-prepared dishes continues to escalate, with Xibei defending its practices and offering transparency to customers [1][10]. Group 1: Company Response - On September 12, Xibei issued a letter to customers confirming that Luo Yonghao's accusations were unfounded and detailed the preparation process of 13 dishes he had ordered [2][6]. - Xibei announced it would allow customers to tour its kitchens, ensuring compliance with food safety standards, and would also open various production sites for public visits [3]. - Xibei introduced the "Luo Yonghao Menu" across all its locations, allowing customers to choose from dishes previously ordered by Luo, with a commitment that if the food is unsatisfactory, customers can return it [6][8]. Group 2: Industry Context - Luo Yonghao's initial criticism highlighted that over 80% of dishes at certain chain restaurants, including Xibei, are pre-prepared, according to a report by the People's Daily Research Institute [10]. - The same report indicated that the use of pre-prepared dishes can reduce overall costs for restaurants by 8% [8]. - Xibei has multiple patents related to pre-prepared food, indicating its investment in this segment of the food industry [8][9].